Author: FIELD SERVICE NEWS

Digital Transformation, News

Connected EVs save fleet businesses an average of 15 tonnes of CO2 per vehicle, per year Webfleet research finds

Data from Webfleet, Bridgestone’s globally trusted fleet management solution, reveals that European fleets using EVs have cut their carbon emissions by more than 15 tonnes of CO2 per vehicle, per year.

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Feature, Home, Service Operations

Are we now seeing customer acceptance of remote service?

Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.

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Digital Transformation, Feature

Is sustainability a challenge field service companies can share with solution partners?

We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, including Syncron, to accelerate their sustainability initiatives while driving field service excellence.

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Feature, Home, Service Operations

Is the lingering impact of the pandemic driving remote service?

Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.

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Feature, FSN Research, Editor's Pick, Home

What technology is empowering servitization?

In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on investing in technology.

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Digital Transformation, Feature, Home

The data in remote service offers powerful transparency

Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.

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Digital Transformation, Feature

Avoid the digital disconnect: Keep the supply chain flowing with truly end-to-end integrated digitization, right down to the packaging and labelling

Arjun Khanna, Chief Technology & Innovation Officer at Kallik, discusses why cloud-based, end-to-end platforms for operations include labelling and artwork to keep the supply chain flowing smoothly and clear of regulatory issues.

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Digital Transformation, Feature, Home

The new skill sets that are required by remote service technicians

Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.

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Feature, FSN Research, Analysis

Does servitization require internal structure changes?

An important component of the discussion surrounding developing a servitized offering is whether there will need to be significant changes to the existing
structure of the organisation.

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Feature, Home

How is servitization being implemented?

What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.

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