Working With Upset Customers
Working With Upset Customers Does dealing with an upset customer make your heart race and your stomach churn? If so this is an important...
Soliciting and Responding to Customer Feedback
Soliciting and Responding to Customer Feedback Customer feedback whether it be good or bad represents an incredible opportunity for...
Demystifying Diversity, Inclusion and Belonging
Demystifying Diversity, Inclusion, and Belonging There is still a lot of confusion for many managers as to what these terms mean, how they...
Resolving Conflict With Coworkers
Resolving Conflict With Coworkers Getting along with coworkers can be tricky—but not impossible… Course Description: This course...
Managing Your Customer Service, Support & Success Touch Points
Managing Your Customer Service, Support & Success Touch Points Customer service is the backbone of modern field service excellence. In...
Aligning Remote Service With the Wider Service Portfolio
Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being a futuristic...
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
Understanding your profit and loss statement
Understanding your profit and loss statement Are you a new service manager and that first P&L has landed on your desk and you have no...
The Customer Value Iceberg
The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service...
Supercharging Revenue Generation Through the Field Service Team
Supercharging Revenue Generation Through the Field Service Team Is it possible to unlock the potential of your field service team as key...
