Digital Transformation

Content that is about digital transformation in the field service industry

Digital Transformation, Feature, Service Strategy

The common threads that have been successful in remote service have followed

The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...

Read More

Digital Transformation, Feature, Service Strategy

What were the drivers for adopting a remote first strategy for Konica Minolta?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

Read More

Digital Transformation, Feature, Service Strategy

Do we need different strategies for remote service when working with third-party field workforces?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

Read More

Digital Transformation, Feature, Service Strategy

The organizational structure Konica Minolta adopted when rolling out remote service

The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

Read More

Digital Transformation, Feature

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems In this concluding feature in this series of article from a paper...

Read More

Digital Transformation, Feature

Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization

Capabilities for Centralizing Decentralization Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization In this article...

Read More

Digital Transformation, Feature

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System In this article from a series of features taken from a paper...

Read More

Digital Transformation, Feature

What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?

Dave Hart, Managing Partner at Field Service Associates blends the world of 50’s Cartoons, Advanced Service Strategies and AI and makes an awful lot of sense as he does so…

Read More

Digital Transformation, Feature

The Path Forward: Harmonizing Global Teams

The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams In the...

Read More

Digital Transformation, Feature, FSM Technology, Service Strategy

Servitization Series: Conclusion and Reflective Points

Servitization Series: Conclusion and Reflective Points In this series of articles that are serialised from an exclusive new Field Service...

Read More
Close
Optimized by Optimole