What are the key criteria for a remote service engineer?
What are the key criteria for a remote service engineer? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field...
The most significant change to service process in the last 18 months
The most significant change to service process in the last 18 months In a changing world of operations and technology, two key topics...
The fundamental principles that must be applied to driving remote service adoption
The fundamental principles that must be applied to driving remote service adoption Konica Minolta’s Ged Cranny, Zdenek Vrbka and...
Will remote-first as a default become the prevalent means of delivering service?
Will remote-first as a default become the prevalent means of delivering service? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Using Data to Bring Departments Together
Often when we talk about data, the conversation can become centred around the value of establishing a ‘360-degree view’ of the...
Why the adoption of remote service began long before the pandemic for Konica Minolta
Why the adoption of remote service began long before the pandemic for Konica Minolta Konica Minolta’s Ged Cranny, Zdenek Vrbka and...
BearingPoint and IFS joint venture confirmed: Arcwide to launch in April 2022
BearingPoint and IFS today announced that they have formed a joint venture named Arcwide. The new firm will be formally launched in April...
The Challenges of Connecting Legacy Machines
While the race to full connectivity and occupying our place within Industry4.0 is on the top of almost all companies operating a field...
Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...
Konica Minolta on why remote-first became their default
Konica Minolta on why remote-first became their default. Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field...
