Why are many service organizations not getting the expected value out of digital transformation?
David Smith, former Group Digital Transformation Director at Amey, discusses why many field service organizations are not getting the expected value from their digital transformation projects.
Another Twist in the Tale: What PTC’s acquisition of ServiceMax means for the field service sector
Kris Oldland, Editor-In-Chief, Field Service News reflects on his discussion with ServiceMax CEO Neil Barua on their acquisition by PTC
Great technology is the empowering element, but people are always looking at the solution
Mark Brewer, IFS, and Kris Oldland discuss the way organizations look at ways to integrate new technologies into their service operations to drive efficiency.
Building a Sense of Community Amongst Our Field Service Workers
In this article, we explore the challenges of building a sense of community among field service workers and discuss how digital transformation can help to create a more engaged and motivated workforce.
Initial conclusions from the quantitative study into fleet and field service management
In the final feature from a recent FSN Research paper, published in partnership with GPS Insight, we make the initial conclusion of the first phase of the study.
The Changing Landscape of FSM Solutions
Mark Brewer, IFS, discusses how technological advancement is rapidly changing the landscape of field service management solutions.
What Shifting Left Means For Service Organizations
Shorten the service lifecycle, improve customer relationships, and reduce service costs.
What is the structural relationship between field service and fleet management?
In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the relationship between fleet and field service
Slow-cooked field service brisket
Danny Bearzatto, Co-Founder and Managing Director of Structured Creative, breaks down the best elements that create success in field service management operations with a unique analogy.
Best of breed? Platform? Why not best-of-suite?
Mark Brewer, IFS, discusses how organizations and customers approach the perennial challenge of having an integrated best-of-breed or taking the risks of acquiring a platform and how we can move forward with a ‘best-of-suite’ approach.
