Gain Deeper Service Insights With These Three Data Entry Best Practices
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.
How are customers reacting to Konica Minolta’s remote-first policy?
Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy
A Deeper View for Bigger Problems
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
If the resource doesn’t exist you are not going to be able to recruit it
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss why they partnered together to develop a new talent pool of field service technicians themselves.
How do we find the balance between drowning in data and operating in a data-driven world?
In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data
How important is brand recognition when it comes to recruitment?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss how much of a factor in the success of the Concept Academy was the brand recognition of Whirlpool
Concept Academy – a new approach to field service recruitment
Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.
Convincing a new generation that University may not be the right path
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss whether the prevalence of university education has resulted in a field service workforce crisis
