We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, including Syncron, to accelerate their sustainability initiatives while driving field service excellence.
Jeremy Squire explains why while important, the technology is only ever one part of what a successful solution in field service is about.
HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the tools that we need to leverage if we are to drive sustainability initiatives already exist in the field service sector and can be easily adapted to highlighting sustainability improvements within our sector.
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.
Jeremy Squire outlines why it is critical that our industry continues to embrace leading edge technology as we look towards continuing disruption and challenge.
We discuss whether it is possible to define what effective use of data means
In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on investing in technology.
