A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
Depot Repair: Bringing the Customer Experience Full Circle
Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity...
The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
Where Have All the Technicians Gone?
Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill...
How Reliant on the Implementation of Technology is a Shift to Customer Success?
In this new feature from a recent white paper we published in partnership with FieldAware, we discuss the proper technological infrastructure to ensure that the service operation can operate at maximum efficiency.
Service Benchmarks Across 5 Key KPIs
Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field...
Considerations for a Platform Partner
Selecting a platform partner to empower your field service operations In this final feature from a recent white paper we published in...
State of the Field Service Sector
State of the Field Service Sector During the Field Service Expo, which took place in Birmingham on 27th and 28th of October,...
Does a Focus on Customer Success Require a Shift in Management Structure?
In the second feature from a recent white paper we published in partnership with FieldAware, we analyse the need of a shift in management structure for service organisations with a customer success focused model.
Measure What Matters
Measure What Matters Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News,...
