The importance of co-creation of servitized business models
The importance of co-creation of servitized business models Servitization has been a major area of discussion within our industry for many...
Why service leaders inherently understand servitization better than their sales counterparts
What technologies are viewed as essential amongst organisations with an active servitized element in their portfolio? Servitization has...
Executive Summary: Navigating Economic Challenges with Strategic Field Service Investments
Executive Summary: Navigating Economic Challenges with Strategic Field Service Investments In the face of global recession and economic...
What technologies are viewed as essential amongst organisations with an active servitized element in their portfolio?
What technologies are viewed as essential amongst organisations with an active servitized element in their portfolio? Servitization has...
Knowledge transfer is all about the culture of a business
Knowledge transfer is all about the culture of a business Having worked together on an exclusive new Field Service News White Paper, Kris...
Integrating Customer Experience and Employee Experience
Integrating Customer Experience and Employee Experience Throughout this series of articles, we have consistently emphasized the importance...
By aiming to develop a servitized offering, do we also establish tools for more efficient break-fix offerings?
By aiming to develop a servitized offering do we also establish tools for more efficient break-fix offerings? Servitization has been a...
Emphasizing Value Conversations and Defining ROI
Emphasizing Value Conversations and Defining ROI In the penultimate feature in this series, we look at the critical but often...
Identifying the value in asset data optimisation
identifying the value in asset data optimisation Having worked together on an exclusive new Field Service News White Paper, Kris Oldland is...
Concept Academy – a new approach to field service recruitment
Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.
