FSM Technology

Here you will find news and features about Field Service Management Technology

FSM Technology, News

IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release

In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to collect, manage and record key data that provides visibility into their environmental performance.

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FSM Technology, News

HSO Wins Field Service Deal With SMS Plc Utilising Microsoft Dynamics 365 and Fast Lean Smart

The new platform will allow SMS’ 400 field service engineers to manage its roll-out of 2.4 million smart meters seamlessly.

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FSM Technology, News

OverIT Next-Gen FSM Platform 2022 Wave Three

OverIT Next-Gen FSM Platform 2022 Wave Three unleashes its full potential, offering a tailor-made FSM solution built to satisfy customers’ needs, maximize business efficiency, and improve customer experience.

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Feature, FSM Technology

Keeping pace with the evolution of rugged technology for operational success

Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.

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FSM Technology, News

The Panasonic Rugged Handheld Loved by Postal and Last Mile Delivery Workers Gets a Powerful Refresh

The latest TOUGHBOOK N1 handheld is more flexible, future-proof and more powerful.

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FSM Technology, News

Veego Introduces Self-Care Mobile App for Communication Service Providers and Their Internet Subscribers

Veego Active deflects calls from Customer Care while reducing handling time and speeding resolution of the calls that are made.

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FSM Technology, News

Durabook Launches First Fanless 8” Fully Rugged Tablet With Intel® 12th Gen CPU

R8 is the world’s only fanless 8” fully rugged tablet with 12th Gen Intel® Core™ processors, offering a unique combination of outstanding performance and ultimate portability for the modern mobile worker.

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FSM Technology, News

New Syncron D2D Software Extends a Dealer’s Supply Chain to Speed Repair Times and Maximize Customer Loyalty

By giving dealers visibility into parts inventories outside their distribution networks, Syncron D2D accelerates repair times while reducing shipping costs, excess stock, and parts returns

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Feature, FSM Technology

How Do We Integrate Remote Service into Field Service Operations?

Dan Snowden and Max Dinser of HSO discuss how we can integrate remote services into field service operations.

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Feature, FSM Technology, Service Strategy

The importance of understanding the nuanced challenges of industry verticals

Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.

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