What technology is empowering servitization?
In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on investing in technology.
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Expert AMA: Where your digital transformation starts is key
HSO’s Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital Transformation Success
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency
How FLS VISITOUR delivers multiple benefits for users
Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint
The new skill sets that are required by remote service technicians
Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.
How is servitization being implemented?
What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.
The types of technology that are being utilised in remote service delivery
Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.
Four Service Scenarios: #4 the outcome-centric scenario
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like