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Feature, FSN Research, Editor's Pick, Home

What technology is empowering servitization?

In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on investing in technology.

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Digital Transformation, Feature, Home

The data in remote service offers powerful transparency

Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.

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Digital Transformation, Feature, Home

Expert AMA: Where your digital transformation starts is key

HSO’s Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital Transformation Success

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Digital Transformation, Feature, Home

Do we need to know our customers better?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Feature, Home

Data brings transparency which brings alignment across the value chain

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency

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Feature, FSM Technology, Home

How FLS VISITOUR delivers multiple benefits for users

Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint

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Digital Transformation, Feature, Home

The new skill sets that are required by remote service technicians

Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.

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Feature, Home

How is servitization being implemented?

What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.

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Digital Transformation, Feature, Home

The types of technology that are being utilised in remote service delivery

Izzy Sanchez, Konica Minolta USA, explains the types of technology that are being utilized in remote service delivery.

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Feature, Home, Service Strategy

Four Service Scenarios: #4 the outcome-centric scenario

We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like

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