How to prevent “quiet-quitting” in the field service industry
Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent “quiet-quitting” in their teams.
The Role of Co-Creation in Servitization Strategies
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation, there are risks involved for the customer.
In an age of disruption, how do we meet today’s and tomorrow demands simultaneously?
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves from petrol to electric vehicles.
What is Workforce Management (and How Does it Work)?
What does Workforce Management (WFM) mean exactly and why it is important to have an efficient workforce management process in place?
How well do our older engineers adapt to a new age of digital transformation in field service?
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual...
Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA?
Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA? In October 2021, Field Service News hosted the inaugural...
Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships?
Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships? In October 2021, Field Service News hosted the...
Is infrastructure the biggest barrier to widespread adoption of electric vehicles?
Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual...
Out With the Old, In With the New
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
Why do we need to measure service KPIs differently
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
