Overcoming potential customer barriers to adopting remote service tools?
November 10, 2022
Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have
Service Operations
Gain Deeper Service Insights With These Three Data Entry Best Practices
November 4, 2022
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.
How are customers reacting to Konica Minolta’s remote-first policy?
November 2, 2022
Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy
International wireless solutions providers announce new group to serve different industries
November 2, 2022
In a bid to combine the expertise of industry-leading wireless solutions providers, Ramtech has announced it will be working alongside businesses Argus and Hyfire to form ‘The Orama Group’.
OverIT appoints Claudio Bartolini as Chief Technology Officer
October 27, 2022
The new Chief Technology Officer Claudio Bartolini will report to OverIT’s CEO and Chairman, Paolo Bergamo. This leadership addition promises to accelerate OverIT’s growth ambition.
How Konica Minolta is fostering a culture of intrapreneurship within the workforce
October 19, 2022
Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the technician workforce
Do contracts align with the value proposition?
October 12, 2022
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.
The Fundamentals of Service Haven’t Changed over Time
October 6, 2022
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.
How To Improve Your Field Service Management Software
October 5, 2022
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field service management software can help organizations process job orders, automate scheduling, keep track of service and repair tasks, manage customer service contracts, and more.
Can You Train Entrepreneurialism?
September 27, 2022
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to become successful entrepreneurs.
