First full-electric Volta Zero drives off the production line in Steyr, Austria
September 26, 2022
The first Volta Zero vehicle has been completed at the company’s contract manufacturing facility in Steyr, Austria.
Service Operations
The Resilience of Service Businesses During Economic Downturns
September 22, 2022
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the years, such as the pandemic and economic crises.
How Can We Define Advanced Services
September 14, 2022
Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective on how we can define advanced services today.
How to prevent “quiet-quitting” in the field service industry
September 13, 2022
Learn how, with a little help from technology, service leaders can increase workforce engagement and prevent “quiet-quitting” in their teams.
The Role of Co-Creation in Servitization Strategies
September 8, 2022
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation, there are risks involved for the customer.
In an age of disruption, how do we meet today’s and tomorrow demands simultaneously?
September 6, 2022
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves from petrol to electric vehicles.
What is Workforce Management (and How Does it Work)?
August 31, 2022
What does Workforce Management (WFM) mean exactly and why it is important to have an efficient workforce management process in place?
How well do our older engineers adapt to a new age of digital transformation in field service?
August 23, 2022
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership
Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA?
August 5, 2022
Why Do Some Service Organisations Have That Spark of Ingenuity in their DNA? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity
Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships?
July 29, 2022
Is Transparency the Key Factor in Establishing Genuine Partnership-Based Relationships? In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of
