The Increasing Importance of Transparency
As the way service is delivered continues to evolve, particularly with remote connectivity and predictive maintenance becoming increasingly...
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...
What is Driving the Move to Servitization
Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
Is there still some client push back when it comes to remote service delivery?
Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of...
The Need for Face to Face Interactions
The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the technology to...
Comparative Analysis: How and when customer feedback is collected
How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK...
Think Tank Sessions: Educating the Client to Succeed with Customer Success
Think Tank Sessions: Educating the Client to Succeed with Customer Success Educating the client may seem odd, but it can often be the case...
