Service Strategy

Feature, Service Strategy

Digital Services and New Digital-First Customer Experiences

Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by...

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News, Service Strategy

OverIT Officially Launches Next-Gen 2022 Wave One

OverIT Next-Gen 2022 Wave One elevates your business by establishing a reliable and trusted customer service anywhere. Machine Learning...

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Feature, Service Strategy

Transactional vs Partnership-Based Relationships

Transactional vs Partnership-Based Relationships

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Feature, Service Strategy

Why the numbers of KPIs field service companies monitor is changing…

In the second part of this research analysis, we now look at our why and how the numbers that field service organiations are tracking are evolving… 

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Feature, Service Strategy

Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?

Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?

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Digital Transformation, Feature, Service Strategy

Just How Big is Big Data for Field Service Operations?

Too Big? Big Enough? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...

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Digital Transformation, Feature, Service Strategy

Why Digitalisation Further Emphasises the Importance of Outside-In Thinking

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the...

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Digital Transformation, Feature, Service Strategy

The Close Relationship Between Servitization and Digitalisation

Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...

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Digital Transformation, Feature, Service Strategy

Conflict and Resolution Around Data Ownership

Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr....

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Digital Transformation, Feature, Service Strategy

Echoes Across Servitization and Digitalisation

Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service...

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