Focus on the customer, they hold the keys to success
Whilst technology drives innovation within our industry, we must not forget the basic fundamentals of field service, namely putting the customer at the heart of everything we do writes Aberdeen Group’s Aly Pinder…
Digital Services and New Digital-First Customer Experiences
Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by...
OverIT Officially Launches Next-Gen 2022 Wave One
OverIT Next-Gen 2022 Wave One elevates your business by establishing a reliable and trusted customer service anywhere. Machine Learning...
Transactional vs Partnership-Based Relationships
Transactional vs Partnership-Based Relationships
Why the numbers of KPIs field service companies monitor is changing…
In the second part of this research analysis, we now look at our why and how the numbers that field service organiations are tracking are evolving…
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
Just How Big is Big Data for Field Service Operations?
Too Big? Big Enough? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...
Why Digitalisation Further Emphasises the Importance of Outside-In Thinking
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the...
The Close Relationship Between Servitization and Digitalisation
Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...
Conflict and Resolution Around Data Ownership
Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr....
