Empower Your Customers Via Self-service: Ideas for Field Service Organizations
Empowering Customers Through Self-Service: Insights for Field Service Organizations For today’s field service organizations (FSOs),...
Creating Value Through Services: Where to Start?
As part of our FSN10 anniversary celebrations we revisit this great article authored by industry veteran Nick Frank
Service Revolution Academy invitation to “Transforming Your Work: AI Driven Growth”Webinar on 4th September 2024
The Service Revolution Academy invites senior business leaders to join the “Transforming Your Work: AI Driven Growth” webinar with Kane Minkus at 4pm (UK time) on Wednesday 4th September 2024.
Rethinking Industrial Pricing: A Fresh Perspective to Sustainable Profit
Rethinking Industrial Pricing for Sustainable Profitability Kris Oldland, Editor-in-Chief, reflects on the recent Copperberg White Paper,...
eConnect After Hours 24: Olivier Gill, Exclusive Networks
eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...
FSN Archives: Understanding Servitization with Rolls Royce
A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
