eConnect After Hours 24: Olivier Gill, Exclusive Networks
eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...
FSN Archives: Understanding Servitization with Rolls Royce
A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
The common threads that have been successful in remote service have followed
The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...
What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Do we need different strategies for remote service when working with third-party field workforces?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
The organizational structure Konica Minolta adopted when rolling out remote service
The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...
