The crowdsourced tech: a new way to deliver on-demand field service?
Manuel Grenacher, CEO Coresystems takes a look at how crowdsourcing could potentially be a revolution in delivering field service as and...
IoT Service Insights Are Re-shaping Product Design
The way products are serviced is reshaping their design at the R&D level, and providing new insights into product usage, according to field service management specialist, ServiceMax. Service mechanisms are increasingly seen as the common denominator of accurate product development and maintenance.
Consumers say Fix It First Time
Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of...
The field service team: the power to drive customer service forward
What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group, shares his views.
The Big Debate: Servitization (part two)
At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key...
What is the difference between good and great customer service?
Strategies for GrowthSM President and member of the #FSN20 Bill Pollock takes a look at what separates great customer service and good customer service…
Eight tips for improving field service productivity: Part One
Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good...
Three questions to ask yourself now about your Field Service Organisation… before 2014 is another Auld Lang Syne…
December. That last few weeks before we flip to a clean page, create those New Year’s Resolutions, and generally begin again in pursuit...
Seeing the Wood from the Trees; A Framework for Successful Service Transformation
You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a...
Lincoln Property Solutions enlists Tesseract Service Centre to manage its systems
Lincoln Property Solutions Ltd, a Properties Management Service company in Basingstoke, Hampshire, has selected Tesseract Service Centre to...
