Written by 6:00 am News, Service Strategy

High Customer Rating the Secret for Success

FLS, FAST LEAN SMART, a leader in field force appointment, schedule and route optimisation solutions, is pleased to announce the results of its 2018 UK customer satisfaction survey undertaken in December 2018.

Jeremy Squire, FLS UK Managing Director comments “FLS is proud of our reputation for customers achieving excellent benefits from our scheduling solutions, however I believe it equally important for ongoing success that customers are also delighted with the support received and feeling of partnership we enjoy together.”

In this survey, every live user that is supported by FLS UK, ranging from Aqualisa with 50 engineers through to Royal Mail PFS with 500, answered the following questions:

  • Question 1: On a scale of zero to ten, how likely are you to recommend FLS VISITOUR to a friend who has a similar scheduling requirement? Average Score 9.2, NPS=90
  • Question 2: How do you rate the service you receive from FLS support? Average Score 9.4
  • Question 3: How would you rate FLS for the partnership we have established together? Average Score 9.4

Best in class

Jeremy Squire reflects “This is another year with very high rating for FLS performance and I believe at the pinnacle of our field. The best innovation combined with the best service means FLS scheduling software users are fully equipped to achieve the best results!”

Service as a differentiator 

Good ratings lead to business success in many industries and I am sure it is no coincidence our UK recurring revenue has increased by more than 50% for the third year running. This was helped significantly by recommendation from these customers and the providers of CRM and service management software that we plug into, for example Dynamics 365. FLS is experiencing exciting growth but the results and satisfaction of existing customers will always remain at the heart of our business strategy.” reassures Jeremy.

Want to stay up-to-date with the latest industry news for free? 

Sign up for our free newsletter by using the form below and we will send you our weekly newsletter that brings together our key weekly content as well as an update every time we publish a new industry resource. If you are a field service management professional the FSN Newsletter is an essential free resource you need. Join over 30K of your peers and sign up on the form below now!