Service Strategy

Digital Transformation, Feature, Service Strategy

Revolutionizing Field Service Management with Circular Economy and Servitization Practices

In the first feature from a recent white paper, published in partnership with Syncron, we discuss how we can revolutioniza field service management with circular economy and servitization practices.

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Feature, Service Strategy

The Technology Driving Effective Knowledge Transfer in Field Service Management

In this feature from a recent white paper, published in partnership with Gomocha, we explore some of the key technologies that can be used to support effective knowledge transfer in field service management

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Feature, Service Strategy, Think Tank Sessions

Think Tank Debrief: The Challenging Cycle of Field Service Recruitment

Great Insights From Syncron’s Sarang Sambare Reflecting On Discussions At The Field Service Symposium About The Challenges Of A Field Service Workforce Crisis

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Feature, Service Strategy

Benefits of Effective Knowledge Transfer for Field Service Management

In this feature from a recent white paper, published in partnership with Gomocha, we analyze why knowledge transfer is a critical component of successful field service management.

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Home, Premium Resources, Resources, FSN Free, Service Strategy

White Paper: The Circular Economy & Servitization – Two Trends That Will Redefine Field Service?

In the latest FSN white paper, in partnership with Syncron, we explore tthe relationship between the circular economy and servitization and analyze the implications in field service.

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Feature, Service Strategy

Challenges in Establishing Effective Knowledge Transfer Systems for Field Service Teams

In this feature from a recent white paper, published in partnership with Gomocha, we discuss challenges service organizations face regarding knowledge transfer.

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Feature, Service Strategy

How Data Is Essential When Building The Trust Needed For Servitization

We Discuss How Data Is The Critical Element To Allow Field Service Companies To Establish The Trust Needed To Drive Servitization Adoption In Their Client Base.

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Feature, Service Strategy

Knowledge Transfer in Field Service Management: Challenges and Opportunities

What are the challenges and opportunities offered by knowledge transfer in field service management? We discuss the topic in-depth in our latest white paper, published with Gomocha.

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Feature, Service Strategy

Did the pandemic kill servitization or make it inevitable?

Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress of servitization or made it even more essential.

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Feature, Service Strategy

Build a Resilient Aftermarket Service Business

Dave Hart of Field Service Associates, discusses insights from Syncron’s recent study with data from 500 service and supply chain leaders across Europe and the United States.

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