Written by 9:15 am News, Service Leadership

Aquant’s Service Leaders Spring Break Brings Together Service Superstars For A Week Of Virtual Peer-Led Sessions

Aquant is hosting Service Leaders Spring Break from March 22 – March 25, 2021.

Who else needs a vacation? We know it’s been a tough year for service leaders and your teams, so Aquant is hosting Service Leaders Spring Break where we are mixing work and play. The fun runs from March 22 – March 25.

What is Service Leaders Spring Break? It’s a virtual field service event for service pros, by services pros. Join sessions that will help spark ideas and polish best practices to

● Create and scale a well-rounded and inclusive workforce

● Provide service teams the best tools for success, regardless of current skill level

● Focus on the best KPIs to improve service outcomes, not just the ones that look good in monthly reports

● Make measurable improvements that slash the skills gap and improve service quality

● Navigate Covid-19 challenges with an eye towards future growth

Events include:

Monday, March 22 Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes Featuring

● Mike Rembelski, Vice President, Global Service at Danaher Corporation / Beckman Coulter Diagnostics

● Rodger Smelcer, Vice President and Owner, United Services Technologies, Inc.

● John Carroll, CEO, Service Council

Preventing Service Disasters: How Information Gaps Hurt Your Business

● Edwin Pahk, VP of Product Marketing & Business Development, Aquant

Tuesday, March 233 Milestones for Any New AI Deployment


● Guy Ben-Ezer, Director Customer Success, Aquant

● Eric Federman, Customer Success Manager, Aquant

● Edwin Pahk, VP of Product Marketing & Business Development, Aquant

Wednesday, March 24 Creating Meaningful Diversity in Service


● Roy Dockery, Vice President of Global Care at Swisslog Healthcare

● Robyn Walker, Senior Director, Customer Success and Service Operations at Mevion Medical Systems

● Carolyn Ridderman, Global Vice President, Customer Care at Stryker

Sign up now to get access to an exclusive beer tasting on March 25, featuring a beer brewed just for service leaders.

Learn more: Take a glance at scheduled sessions and sign up at servicespringbreak.com

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