Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair services and project-based refurbishments.
Fast Lean Smart (FLS), a leading international provider of scheduling and mobile workforce management software will provide the FLS VISITOUR solution, offering cost-led appointment booking, real-time scheduling, and route optimisation technology to respond more intuitively to appointment requests. This will allow Ecomaster to achieve greater efficiency for its field force whilst raising the bar for customer service.
The FLS VISITOUR dynamic scheduling solution, in combination with a new service management system from FLS partner mpro5, will support Ecomaster’s highly skilled technicians and planning team with AI-powered tools including geo-location, time-of-day driving speeds, and skills data – all computed into pre-optimised appointment windows.
Covering the UK and Ireland, Ecomaster operates two business functions with differing needs. Their Furniture Repair & Restoration specialists provide home appointments and warranty services for retailers, for example John Lewis and IKEA. The Commercial division performs project-based refurbishments for companies including McDonald’s and David Lloyd; planned internal building works such as flooring, electrics, plumbing, and redecoration.
Paul Gresty, Managing Director of Ecomaster, said:
“Our previous operating system faced challenges in supporting our growth, and particularly in managing our larger commercial project-based work. FLS gave us confidence their software could provide the automation and intelligent but easy to use features we required. Our customers must be able to trust the results of our scheduling, so we sought a system that is transparent in its decisions, prompts and reminders.”
“We are dedicated to achieving high satisfaction amongst our customers, the brands we represent, and our employees. FLS proved to both our Head Office and Field Services users that its system was up to the challenge and a much better fit for the business. The guidance from FLS has been excellent, and we are confident of long-term cost savings, reduced travel time, and keeping our first-time-fix rates as high as possible”.
Jeremy Squire, FLS UK Managing Director, added:
“Ecomaster chose FLS VISITOUR for a competitive advantage in a highly intensive industry, especially where the market requires complex allocation rules. They are now able to offer both their blue-chip brands and their home appointment customers greater planning accuracy, increased communication, and reduced carbon emissions. We are proud to welcome Ecomaster and look forward to their achievements using FLS real-time technology. ”
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