Written by 6:00 am News, Service Strategy

OverIT Officially Launches Next-Gen 2022 Wave One

OverIT Next-Gen 2022 Wave One elevates your business by establishing a reliable and trusted customer service anywhere.

Machine Learning Precision Intraday Scheduling

Support dispatchers in the intraday schedule of activities, making the process more accurate and closer to human experience and behavior.

The ML-precision intraday scheduling’s feature refines the schedules and assigns work orders to the most suitable technician due to the continuous learning of historical data, experience, and performance, together with manual actions of dispatchers on the daily plan, and real-time data from field.

Tangible Benefits
  • Reducing travel times by 17%
  • Simplifying planner activity
  • Improving the first-time-fix rate to 77%


Construction Site

Manage construction sites and close the gap between work on site managers and external contractors.

The upgrade of the construction site module allows organizations to receive continuous feedback on the work performed by external companies, automatically collect and recognize data, driven by Computer Vision, and validate field works with detailed and precise quality inspections.

Tangible Benefits
  • Expediting the payment of contractors by 21%
  • Improving the precision of quality inspection management
  • Enhancing automatic collection of data-driven by computer vision


Complex Job Handling A.K.A. “Multistage Task”

Support planners and technicians to simplify and automate the planning and management of complex jobs.

The new feature allows to handle interdependent activities, allowing dispatchers to automatically manage and assign multistage tasks to field workers, respecting time and resource dependencies and compliance with SLAs, making easier the understanding of daily plan, due to an advanced user experience.

Tangible Benefits
  • Facilitating the scheduling of activities
  • Expediting execution of activities by 27%
  • Improving the productivity by 33%


Mobile App on Windows O.S.

In a world where mobile technology is king, the workforce constantly relies on smartphones and tablets to carry out their everyday activities.

OverIT enhances the mobile experience of field technicians, upgrading mobile App on Windows Operating System.

Tangible Benefits
  • Extending mobile platform and services
  • Covering a greater number of users
  • Broadening “UX” options



Want to stay up-to-date with the latest industry news for free? 

Sign up for our free newsletter by using the form below and we will send you our weekly newsletter that brings together our key weekly content as well as an update every time we publish a new industry resource. If you are a field service management professional the FSN Newsletter is an essential free resource you need. Join over 30K of your peers and sign up on the form below now!