Sarah Brettle

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Feature, Service Leadership, Service Operations

What are the leadership skills of veterans?

What are the leadership skills of veterans? As we continue to face an aging workforce crisis within the global field service sector, many...

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Feature, Service Leadership, Service Operations

Is it the business’s role to assign mentors?

Is it the business’s role to assign mentors? When we consider that, as an industry, we are facing a global workforce shortage,...

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Feature, Service Leadership, Service Operations

How do we encourage women into engineering

The business case for fixing gender equality When we consider that, as an industry, we are facing a global workforce shortage, tackling the...

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Feature, Service Leadership, Service Operations

The different dynamic of field work in the military

The different dynamic of field work in the military As we continue to face an aging workforce crisis within the global field service...

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Feature, Service Leadership, Service Operations

The business case for fixing gender equality

The business case for fixing gender equality When we consider that, as an industry, we are facing a global workforce shortage, tackling the...

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What next? Further learning suggestions on this topic

Congratulations on completing the course ‘Resolving Conflict With Coworkers’. Below you will now find some additional...

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What next? Further learning suggestions on this topic

Congratulations on completing the course ‘Resolving Conflict With Coworkers’. Below you will now find some additional...

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Digital Transformation, Feature, Home

Why Your Customers May Need Unique Field Service Delivery Models

Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery

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Digital Transformation, Feature, Home

Can great customer experience be delivered by remote service?

Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools

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Digital Transformation, Feature, Home

The technology required for ecosystem thinking

Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work

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