The 2020 Field Engineer’s toolkit
In this new four-part series Field Service News Editor Kris Oldland takes a look at five key tools forecast to become part of the field...
A tale of two markets? Field service and the rugged tablet
Xplore Technologies’ Sandy McCaskie asks whether the rising “consumer made rugged” approach can work for field service companies? In...
Field Service Leaders Interviews: Scott Berg, ServiceMax (part three)
Speaking exclusively to Field Service News ServiceMax COO Scott Berg has discussed the similarities between widely differing industries,...
Eight tips for improving field service productivity: Part Three
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.
Seeing the Wood from the Trees; A Framework for Successful Service Transformation
You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a...
Modernisation of Aftersales support is vital
As part of our #FSN10 anniversary celebrations we revisit this article that saw the need for modernisation in Aftersales back in 2015
Ouch! Getting the profit/cost centre call wrong in your service business.
It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...
KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services
KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?
For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...
