HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business Transformation
The ServiceMax platform enables operational excellence, while promoting better customer service and business growth.
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt from that full length interview the two discuss how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.
Do contracts align with the value proposition?
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.
How To Improve Your Field Service Management Software
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field service management software can help organizations process job orders, automate scheduling, keep track of service and repair tasks, manage customer service contracts, and more.
Can You Train Entrepreneurialism?
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to become successful entrepreneurs.
OverIT Next-Gen FSM Platform 2022 Wave Three
OverIT Next-Gen FSM Platform 2022 Wave Three unleashes its full potential, offering a tailor-made FSM solution built to satisfy customers’ needs, maximize business efficiency, and improve customer experience.
Keeping pace with the evolution of rugged technology for operational success
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.
First full-electric Volta Zero drives off the production line in Steyr, Austria
The first Volta Zero vehicle has been completed at the company’s contract manufacturing facility in Steyr, Austria.
Volta Trucks calls for greater ambition in the UK Government Transport Decarbonisation Plan
Volta Trucks has issued a guarded welcome to the publication of the UK Government’s Transport Decarbonisation Plan, but has called for a greater level of ambition to tackle the climate and air quality emergency faced by the environment.
