Tag: Ageing Workforce

Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line

#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division,...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People

#FSN20: Patrick Jansen – Data, Disruption, Turbines and People (2022) The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen...

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Feature, Service Operations

4 Solutions For Effectively Building The New Service Workforce

In the third and final excerpt from a recent white paper published by Aquant, we look at four solutions for effectively building the new service workforce…

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Feature, Service Operations

Two Major Service Challenges to Overcome

Two Major Service Challenges to Overcome In this second article of a series of excerpts from a recent white paper published by Aquant, we look at two major service challenges to overcome when it comes to the service workforce… All service organizations face external challenges around evolving customer demands and internal...

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Feature, Service Operations

The Ongoing Generational Shift in the Service Workforce

The Ongoing Generational Shift in the Service Workforce In the first article of a series of excerpts from a recent white paper published by Aquant, we look at the disruption and the challenges presented by he ongoing generational shift for service organizations of all sizes… How to Close The Skills Gap, Improve Service Outcomes,...

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#FSN20, Trending, Feature, Service Operations

Making a Difference

Making a Difference Having addressed service leaders at a conference recently, Cheryl- Anne Sanderson felt something was missing from the sector. Here, she outlines how mentors and leaders can work together to approach the issue of the ageing workforce… In May I had the opportunity of a to speak in front of over 90 people …...

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