From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead
What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we sat down with Linda Tucci to talk about “a...
How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report
The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role in exacerbating the issues, service providers also faced workforce labor shortages, harder-to-diagnose equipment, and a widening knowledge gap among technicians But, according to data analyzed in...
3 Tips to Secure Approval for New Service Projects
In this article from Aquant, we look at three tips to secure approval for new service projects and how to make the right decision for your organization. How to Make the Right Decision For Your Organisation Artificial intelligence is becoming an essential tool for the service sector — aiding in everything from service delivery and...
How AI Is Being Used To Speed Up The Delivery Of Off-Site Services To Clients?
In this article for Field Service News, Ryan Condon, Head of Content at Comparesoft, discusses how Artificial Intelligence is changing field service management. Artificial Intelligence (AI) was something we imagined would transform our lives in the future. But, since it’s now a part of our everyday lives, field service managers and...
The Big Discussion: Artificial Intelligence and Field Service (part four)
The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the final part of this series on AI our panellists, FieldAware’s Mark Tatarsky and ServiceMax’s Amit Jain, discuss if the...
The Big Discussion: Artificial Intelligence and Field Service (part three)
The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the third of a four part series on AI our panellists, FieldAware’s Mark Tatarsky and ServiceMax’s Amit Jain, discuss the...
The Big Discussion: Artificial Intelligence and Field Service
The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the first of a four part series, we turn our attention to AI where our panel includes FieldAware’s Mark Tatarsky and …...
The Big Discussion: Artificial Intelligence and Field Service (part two)
The Big Discussion: Artificial Intelligence and Field Service. Part 2. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the second of a four part series on AI our panellists, FieldAware’s Mark Tatarsky and ServiceMax’s Amit Jain, define the...
Special Report: 10 Thoughts for service leaders planning the recovery (2020)
Special Report: 10 Thoughts for service leaders planning the recovery (2020) When the world went into global lockdown as governments grappled with the Covid-19 pandemic, Field Service News hastily arranged an Emergency Symposium to bring together as many industry leaders as we could to try to bring some guidance to the global field...
Interview: Artificial Intelligence as a tool for service triage (2020)
Video Report: Augmented Reality in Field Service: Demo & Presentation (2020) Mark Hessinger, Vice President, Global Customer Service, 3D Systems outlines how his organisation have harnessed the power of Artificial Intelligence in their service triage process . 3D Systems achieved this by implementing Aquant’s AI-powered...
