Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research
IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.
The Journey to Dynamic Scheduling: Amazing Expert Case Study
Kris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum Of Field Service Offerings
IFS helps deliver at the Moment of Service this Christmas
IFS reveals the biggest brand win in history, as they are announced as the official Field Service vendors for Father Christmas and his well-known global business, Claus Corp.
Critical trends in the telecommunications industry
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront of several technology trends that create improved ways for consumers …...
IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results
The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.
Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living
Yet 76% are actively automating customer experience as crisis ramps UK.
New sponsorship underway for IFS Cloud Cable Car
Technology Company IFS begins sponsorship of London’s only cable car with a new eye-catching design featured on all the cabins and terminals.
IFS Cloud October 2022 release to accelerate business automation and boost companies’ advanced analytics capabilities
The release includes over 340 new features and advancements that will accelerate our customer’s journey to digitalization.
IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release
In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to collect, manage and record key data that provides visibility into their environmental performance.
