Tag: IFS

News, Service Operations, Analysis

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.

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Solutions Theatre

The Journey to Dynamic Scheduling: Amazing Expert Case Study

Kris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum Of Field Service Offerings

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Digital Transformation, Editor's pick, News

IFS helps deliver at the Moment of Service this Christmas

IFS reveals the biggest brand win in history, as they are announced as the official Field Service vendors for Father Christmas and his well-known global business, Claus Corp.

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Digital Transformation, Analysis, Feature

Critical trends in the telecommunications industry

To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.

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Digital Transformation, Premium Resources

White Paper: The impact of telecommunication industry trends on CX and service management

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront of several technology trends that create improved ways for consumers …...

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News, Service Strategy, Service Strategy, Editor's Pick

IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results

The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.

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FSM Technology, News

Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living

Yet 76% are actively automating customer experience as crisis ramps UK.

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FSM Technology, News

New sponsorship underway for IFS Cloud Cable Car

Technology Company IFS begins sponsorship of London’s only cable car with a new eye-catching design featured on all the cabins and terminals.

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FSM Technology, News

IFS Cloud October 2022 release to accelerate business automation and boost companies’ advanced analytics capabilities

The release includes over 340 new features and advancements that will accelerate our customer’s journey to digitalization.

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FSM Technology, News

IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release

In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to collect, manage and record key data that provides visibility into their environmental performance.

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