How to Look Beyond KPIs
How to Look Beyond KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we discuss how KPIs limit business and...
Medical Service Benchmarks Across 5 Key KPIs
Medical Service Benchmarks Across 5 Key KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we look in-depth...
Benchmarking Report: 2022 Service Intelligence Report
Benchmarking Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer...
Successful Digital Transformation: Learning From Failures
Fail fast falling forward Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for organizations such as HP, the...
Is Now the Time to Re-evaluate the Key Performance Indicators of Your Company?
Are you measuring the wrong metrics? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for organizations such...
The Difference Between Effectiveness and Utilisation
Do you track engineer effectiveness? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Martin Summerhayes, Head of Digital Transformation Services at MDB Service Consulting. Martin has over 30 years of experience in the service industry in the UK working for organizations such...
Measure What Matters
Is Your Organisation in Tune With Customer Expectations? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer...
Look Beyond your KPIs
Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands. In this...
Is Your Organisation in Tune With Customer Expectations?
Is Your Organisation in Tune With Customer Expectations? In this article, we discuss the findings of Aquant’s 2022 Service Intelligence Benchmark Report and look at some key observations about service performance from the customer’s perspective… The last two years were extremely difficult for the service industry—and...
Service Benchmarks Across 5 Key KPIs
What do your KPIs not tell you? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands… In...
