Tag: Leadership

Leadership, News

Syncron Strengthens Leadership Team Amid Strong Growth, Appoints New CFO and CTO

Daniel Rosenthal joins Syncron as CFO to accelerate the evolution of Syncron’s operating model; Vatsan Govindarajanas as CTO to drive innovation for its Connected Service Experience platform.

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FSM Technology, News, Service Operations

Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA

OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization, reporting to the Chairman and CEO Paolo Bergamo. Joining OverIT at a pivotal moment in the company’s history, Leopardi brings over 25 years of experience in the international B2B enterprise software...

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Digital Transformation, FSM Technology, News

OverIT, Your #1 Digital Partner Choice for Infrastructure

The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor infrastructure Some countries have chosen to invest heavily in the repair, construction, and maintenance of linear assets, and encourage opportunities related to the ecological and digital...

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Leadership, News, Service Operations

Leo Perrotta becomes OverIT’s new Chief Customer Success Officer

Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle...

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#FSN20, Trending, Feature, Service Operations, Service Operations, Trending

What Can We Do to Get More Young People in Field Service?

What Can We Do to Get More Young People in Field Service? Steve Zannos, Sr. Director, Customer Care – Electrolux, and member of the current #FSN20 collection of the most innovative and influential leaders in the global field service community, offers three key ways in which field service organisations can successfully tap into the...

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Feature, Leadership, Editor's Pick, Service Strategy

The Disconnect between Marketing Leadership and Service Leadership

Do service leaders and marketing leaders speak the same language? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.   Michael is a seasoned expert in the field service industry, and he always thinks forward to...

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Feature, Leadership, Analysis

Is It Better to Light a Candle Than to Curse the Darkness?

Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your competitors to fully understand if your strategy and plans are working. I have to say for almost 18 months now I have been an avid watcher of the news with particular interest in seeing the daily coronavirus...

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Feature, Leadership, Analysis, Service Strategy

The Journey to Achieving Your Desired Outcomes

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses the service leaders’ journey to achieve their desired outcomes.   Here is an interesting conversation from Lewis Carroll’s Alice’s Adventure in Wonderland: ‘Would you tell me, please, which way I ought...

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#FSN20, Editor's Pick, Feature, Leadership, Analysis

#FSN20: The 20 most innovative leaders in the global field service community (2021)

#FSN20: The 20 most innovative leaders in the global field service community (2021) The  #FSN20 has become something of an industry-wide institution across the many years it has been running. An annual celebration of innovation and excellence amongst the leadership of our industry is of course always well received and compiling the list...

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Feature, Leadership, Trending, Service Operations

Do You Have a Replacement Strategy for Customer-Facing Employees?

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyzes the advantages of hiring for attitude and training for skills. Introduction According to ToolingU-SME “Relentless turnover in the manufacturing industry is threatening companies focused on driving...

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