Tag: Mark Brewer

Feature, FSM Technology

Why the employee experience must be factored into modern FSM thinking

Mark Brewer, IFS, discussed why employee experience is important in FSM thinking and if field service is becoming a more vertically-focused industry.

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Feature, FSM Technology

Great technology is the empowering element, but people are always looking at the solution

Mark Brewer, IFS, and Kris Oldland discuss the way organizations look at ways to integrate new technologies into their service operations to drive efficiency.

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Feature, FSM Technology

The Changing Landscape of FSM Solutions

Mark Brewer, IFS, discusses how technological advancement is rapidly changing the landscape of field service management solutions.

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Feature, FSM Technology

Best of breed? Platform? Why not best-of-suite?

Mark Brewer, IFS, discusses how organizations and customers approach the perennial challenge of having an integrated best-of-breed or taking the risks of acquiring a platform and how we can move forward with a ‘best-of-suite’ approach.

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Feature, FSM Technology

What is driving IFS’s consistent acknowledgment as an industry leader?

Mark Brewer explains how IFS approaches its continuous improvement journey and how the company has maintained both its vision and the ability to follow through and deliver.

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Premium Resources

European Field Service Awards 2022 Winners: IFS – Best FSM Solution

Mark Brewer joins Kris Oldland to discuss their recent acknowledgment as Best FSM Solution at the European Field Service Awards 2022

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Digital Transformation, Feature, Think Tank Sessions

Digitalization and Disruption – the beginning of the journey or the end?

Digitalization and Disruption – the begining of the journey or the end? The world changed in 2020 beyond all recognition. The...

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Feature, FSM Technology

How do we ensure our investment in an FSM solution is future proofed?

How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...

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Digital Transformation, Feature, Home, Think Tank Sessions

Will the introduction of Chief Revenue Officers drive servitization?

Will the introduction of Chief Revenue Officers drive servitization? The world changed in 2020 beyond all recognition. The pandemic brought...

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Digital Transformation, Feature, Think Tank Sessions

The rising importance of sustainability in field service

The rising importance of sustainability in field service The world changed in 2020 beyond all recognition. The pandemic brought with it the...

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