Tag: Recriutment

#FSN20, Analysis, Feature, Home Page, Trending, Service Strategy

October 10, 2022

Understanding the impact of unconscious bias towards a brand

Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.

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#FSN20, Analysis, Feature, Service Operations

June 6, 2022

What is the biggest barrier to retention of an engineering workforce?

What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. …...

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#FSN20, Analysis, Feature, Service Operations, Service Operations, Editor's Pick

May 3, 2022

Working towards inclusivity and diversity within an engineering workforce

Working towards inclusivity and diversity within an engineering workforce The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of …...

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By Aly Pinder Jr.

Program Director, Service Innovation & Connected Products, IDC

As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.

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