Seeing the Wood from the Trees; A Framework for Successful Service Transformation
You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a series of …...
December 9, 2014
You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a series of …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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