Do contracts align with the value proposition?
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.
Can You Train Entrepreneurialism?
Prof Dr Shaun West and Kris Oldland discuss entrepreneurialism and reflect on the possiblity to train people on how to become successful entrepreneurs.
The Resilience of Service Businesses During Economic Downturns
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the years, such as the pandemic and economic crises.
How Can We Define Advanced Services
Prof Dr Shaun West, University of Lucerne, joined us on the Field Service News Digital Symposium and provided his perspective on how we can define advanced services today.
The Role of Co-Creation in Servitization Strategies
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation, there are risks involved for the customer.
Is there a correlation between Servitization and Digital Transformation?
Kris Oldland, Editor-in-Chief, Field Service News reflects on the alignment of digital transformation and servitization – the two key...
Redfining the Value of Service in a Post Pandemic World
In a world suddenly far mare accepting of remote services, as we pivoted to a remote-first default out of necessity, do we run the risk of...
Has the Covid Crisis Accelerated the Case for Servitization?
In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point...
