Tag: Think Tank Sessions

Digital Transformation, Premium Resources, Think Tank Session, Editor's Pick, Think Tank Sessions, Written Content

Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?

In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.

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Feature, Think Tank Sessions, Analysis

What is the Role of the non-OEM in Servitization

What is the Role of the non-OEM in Servitization Whilst companies shift from strictly new product sales to instead selling the outcome a product delivers, its an embodiment of change. As we know regardless of the circumstances, change can be unnerving. The manufacturing industry in particular has remained relatively unchanged for...

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Feature, Think Tank Sessions, Trending

What is The Motivation of Customers

What is the Motivation of Customers By proactively eliminating potential customer problems and proactively fixing those that arise, customer success gives your business a better chance at retaining customers and driving revenue. To do this, it’s vital first to understand what customer success actually looks like. Rajat Kakar,...

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Feature, Think Tank Sessions, Analysis

Service Consolidation

Service Consolidation Depending on the complexity of projects it may be optimal to consolidate the various service providers under the umbrella of a single service contract. This provides a far more manageable project for the customer who may otherwise be dealing with a multitude of different services and contractors. Sam Klaidman,...

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Feature, Think Tank Session, Editor's Pick

Providing Value for Customers

Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this its vital to have a good relationship with open lines of communication to understand their ever changing needs are requirements. As the customers needs change service companies need to move with them...

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Feature, Think Tank Session, Editor's Pick

How Can Technology Be Used as an Enabler

How Can Technology Be Used as an Enabler Many after-sales service businesses still manage their service parts supply chain efforts through time and labour intensive processes. In the shift to servitization, however, service companies must take a much more comprehensive look at their operations and invest in technology that can help them...

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Digital Transformation, Digital Transformation, Editor's pick

Ecosystem to Deliver Services

Ecosystem to Deliver Services In todays connected word, people expect to engage and be engaged by organisations in new ways, in ways that are most convenient for them.  To help businesses respond to these changing expectations we are committed to providing the most comprehensive service offering, and this includes the best field...

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Digital Transformation, Digital Transformation, Editor's pick

Does Servitization Vary from Country to Country Depending on Cultural Differences

Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country. Is this because of cultural differences or is it something more fundamental. Sam Klaidman, Founder and Principal Advisor, Middlesex Consulting started the thought process by highlighting the...

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Service Strategy, Analysis, Think Tank Sessions, Trending

Defining Servitization

Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does servitization really mean. By definition it is applying a service to a product in order to create additional value or a new offering to customers. In reality the way servitization is applied can vary...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success

Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more important than ever to ensure that the business can adapt to change, whether this is done through organisational structure, technology or transparency – or indeed a mix of all three. As we...

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