The Increasing Importance of Transparency
As the way service is delivered continues to evolve, particularly with remote connectivity and predictive maintenance becoming increasingly...
The drivers for change beyond the pandemic
The drivers for change beyond the pandemic The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...
Prioritizing digital transformation projects
Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
What is Driving the Move to Servitization
Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such...
The Need for Face to Face Interactions
The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the technology to...
Using Data to Bring Departments Together
Often when we talk about data, the conversation can become centred around the value of establishing a ‘360-degree view’ of the...
The Challenges of Connecting Legacy Machines
While the race to full connectivity and occupying our place within Industry4.0 is on the top of almost all companies operating a field...
Can Data Bridge the Generational Gap?
The two generations that now co-exist within the field service workforce, the ageing ‘boomer generation and the millennial generation...
