Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront of several technology trends that create improved ways for consumers and businesses to interact and new business models focused on outcomes. Telco firms around the globe are racing to meet an...
Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
Download the Service Leader’s Recession Playbook by Aquant, available at Field Service News and learn how to accelerate your organization’s efficiency.
e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to meet the needs and expectations of today’s connected customers. Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of...
Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.
White Paper: CTRL ALT DELETE – Time to reboot field service? As field service arrives in a new era the move away from legacy systems is becoming essential… In many ways, much of what is shaping field service today has been evolving for over a decade. The importance of technologies such as Augmented Reality, The …...