eCommerce, Feature, Service Strategy, Spare Parts

November 5, 2024

How To Leverage Data to Drive Personalization in B2B eCommerce

Leveraging Data to Drive Personalization in B2B eCommerce Personalization has become essential in B2B eCommerce, enabling businesses to enhance customer satisfaction, loyalty, and conversions. This article dives into how manufacturing …...

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Aftermarket, Digital Transformation, Feature, Service Strategy

November 1, 2024

Modernizing IT Infrastructure: The Foundation of Servitization in Aftermarket Services

Modernizing IT Infrastructure: The Foundation of Servitization in Aftermarket Services In this article, we explore how cloud computing, edge computing, and robust cybersecurity create a resilient IT infrastructure crucial to …...

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Feature, Service Operations, Spare Parts

October 30, 2024

Advanced Inventory Management in the Post-Pandemic Era: Optimization Strategies

Advanced Inventory Management in the Post-Pandemic Era: Strategies for Optimal Balance Navigating inventory in a post-pandemic world requires a dynamic approach. Explore how AI-driven demand forecasting, hybrid strategies, and technology …...

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Digital Transformation, Feature, Pricing, Service Strategy

October 29, 2024

Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data

Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data AI, machine learning, and big data are reshaping manufacturing pricing strategies, offering new ways to enhance precision, adapt …...

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Feature, Service Strategy

October 25, 2024

Empower Your Customers Via Self-service: Ideas for Field Service Organizations

Empowering Customers Through Self-Service: Insights for Field Service Organizations For today’s field service organizations (FSOs),...

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Feature

September 23, 2024

How to Boost Service Revenue with Proactive Field Service Models

Discover how predictive maintenance drives service revenue and customer satisfaction in field service operations.

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Feature, Service Strategy

September 20, 2024

Creating Value Through Services: Where to Start?

As part of our FSN10 anniversary celebrations we revisit this great article authored by industry veteran Nick Frank

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INDUSTRY NEWS:

October 29, 2024

Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Customer Service Excellence” in-person event on 12th November 2024

The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief...

September 24, 2024

Encompass Supply Chain Solutions Welcomes New Vice President of HVAC and Market Strategy

Encompass Supply Chain Solutions appoints Scott Pierson as VP of HVAC and Market Strategy to drive...

September 23, 2024

Bowker Transport set to improve driver safety and fuel performance with Webfleet

Bowker Transport is set to improve driver safety, reduce fuel use and cut CO2 emissions, thanks to...

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Premium Resources, Resources, FSN Free

September 23, 2024

White Paper: Modular Construction Meets FSM: A Strategic Blueprint for Enhanced Efficiency and Innovation (2024)

Premium Resources, Resources, FSN Free

June 30, 2024

White Paper: From Efficiency to Expansion: The Evolution of E-Commerce in Manufacturing (2024)

White Paper: From Efficiency to Expansion: The Evolution of E-Commerce in Manufacturing (2024) Initially perceived as a tool for enhancing...

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Premium Resources, Resources, FSN Free

June 23, 2024

White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024)

White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024) In the field service sector, organisations...

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