Digital Transformation, Feature, Service Strategy
March 14, 2024
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica …...
March 8, 2024
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts required to work together in synchronicity to …...
Digital Transformation, Feature, Service Strategy
March 7, 2024
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared …...
Feature, Service Leadership, Service Operations
March 6, 2024
Seven Deadly Sins of Field Service Management: #7 Not Going There!
Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr. Vice President, Global Customer Service, shared what he sees …...
Feature, Service Leadership, Service Operations
March 4, 2024
Is hunger to excel a common trait in veterans?
Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...
Digital Transformation, Feature, Service Strategy
February 29, 2024
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
Feature, Service Leadership, Service Operations
February 28, 2024
Do we need to do more to attract veterans into field service?
Do we need to do more to attract veterans into field service? As we continue to face an aging workforce crisis within the global field...
INDUSTRY NEWS:
February 27, 2024
Durabook Expands Rugged Tablet Portfolio with ATEX-Certified Models for Explosive Environments
New R8-EX and U11I-EX Windows 11 tablets enable businesses to meet stringent safety requirements...
November 16, 2023
Durabook Announces Addition of Windows 11 Secured-core PC to its Mobile Rugged Computing Portfolio
The Durabook S15 Rugged Laptop and U11I Rugged Tablet with advanced Windows 11 security are...
November 8, 2023
Traffic congestion tops road safety as the biggest concern for UK van drivers
In a new Webfleet survey, UK van drivers said that spending less time in traffic would be the...
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December 10, 2023
Interview: Centralizing Decentralization, ft. Martin Knook, CEO, Gomocha
Interview: Centralizing Decentralization, ft. Martin Knook, CEO, Gomocha There are benefits and challenges to both the centralized and...
Premium Resources, Resources, FSN Free, Service Strategy
October 13, 2023
White Paper: The Essential Guide to Servitization (part two)
White Paper: The Essential Guide to Servitization (part two) Add to Your Personal Library (0) Click Category to Bookmark Public...