Masternaut deploys telematics for the remote monitoring of commercial cranes and heavy lifting equipment
New service uses the telematics provider’s contactless CANbus connectivity to stream accurate data live from the vehicle or crane unit....
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
KPN and Masternaut Combine Forces to Provide Fleet and Insurance Telematics Services
KPN and Masternaut have recently announced an agreement to jointly develop and market telematics-enabled fleet management and telematics...
Field Service companies leveraging performance analytics gain competitive advantage Aberdeen report reveals
A recently published study from Aberdeen Group commissioned by Trimble FSM has found that the best-performing field service organisations are extremely focused on improving service, and to achieve that, they are leveraging performance analytics to launch new initiatives and enhance existing ones. As a result, they are reaching higher levels of customer satisfaction and loyalty.
How Shred-it gained complete visibility of their field services
Mark Francis is the UK Director of support services for Shred-it UK. Based in Manchester, he supports over 17,000 customers on a daily...
THE AMAZING AMAZON DRONES: PART ONE: PR STUNT OR FIELD SERVICE REVOLUTION?
At the beginning of this month Amazon caused a global sensation when they announced their intentions to launch a new service Amazon Prime...
Telogis is Ranked Among Deloitte’s Technology Fast 500 for the Sixth Year in a Row
Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among...
Masternaut’s Three X telematics solution enables insurance team Renew to increase daily appointments by 25%
Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’...
Ouch! Getting the profit/cost centre call wrong in your service business.
It can make or break your service business growth strategy, yet it’s surprising how many service leaders do not appreciate the impact a...
Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?
For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...
