Month: March 2015

Feature, Service Operations

Inventory management in field service is hard to get right

Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management… Leading edge practitioners have long recognised that effective visible inventory management and stock control are very different from simple inventory reduction. As a result of a sophisticated inventory...

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Feature, FSM Technology

A tale of two markets? Field service and the rugged tablet

Xplore Technologies’ Sandy McCaskie asks whether the rising “consumer made rugged” approach can work for field service companies? In an industry so exposed to mobile technology it was inevitable that consumerisation would have a huge impact on field service. Mobile phones, tablet PCs and intuitive, point solution apps have all been...

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Leadership, News

Still time to register for the next Service Community event

The next event put together by non-profit knowledge sharing organisation The  Service Community is to be held on the 16th April at the Fujitsu’s Stevenage office located at: 14 Cavendish Road, Stevenage, Hertfordshire, SG1 2DY Continuing on from the excellent sessions that have been held at previous events the agenda is once...

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FSM Technology, News

Security specialist upholds outstanding customer service with Fleetmatics

Security integration specialist Scottish Communications Group (SCG) has cut thousands of pounds from its annual fuel bill following the introduction of Fleetmatics’ fleet and vehicle tracking technology. The firm, a leading supplier of integrated security systems including CCTV, access control and digital radio communications,...

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Feature, FSM Technology

Enhancing your end-to-end workflow with mobile technology

John Cameron, general manager of Trimble Field Service Management looks at how technology can play in a part in the whole field service cycle… Mobile technology is redefining the workday as field technicians increasingly leverage mobile devices for tasks that previously required time-intensive phone calls and paperwork. Today this...

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Feature, Service Operations

Green intentions? The end game of fleet sustainability examined

Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear and financial triggers can be equally compelling. Giles Margerison, Tom Tom Telematics’ Director UK & Ireland, explains how service companies can introduce an environmental strategy and considers its effect...

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Feature, Service Strategy

The Big Debate: Servitization (part two)

At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key to servitization; Professor Tim Baines, Aston University a leading proponent of the movement, Brendan Viggers, Product and Sales Support for IFS Aerospace & Defence division who has worked closely...

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Digital Transformation, Feature, FSM Technology

Field Service Leaders Interviews: Scott Berg, ServiceMax (part three)

Speaking exclusively to Field Service News ServiceMax COO Scott Berg has discussed the similarities between widely differing industries, the rapid rise of ServiceMax and why the IoT hasn’t quite got fully up to speed as yet which we featured in the first part of this interview. In the second part we saw just why Berg believes...

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Feature, FSM Technology, Service Operations

Top 10 implementation tasks for a mobile workforce management system

Alan McNamara of Ultan Technologies gives us a run down of some key considerations for implementing mobile workforce technology… 1: Use Existing Phones/Devices In the not-so-distant past, most on site applications were running on Windows handhelds. These already expensive tablets were usually ruggedised at an even greater expense,...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Three

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.

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