Month: November 2021

Digital Transformation, Feature, FSM Technology, Trending

Considerations for a Platform Partner

Selecting a platform partner to empower your field service operations In this final feature from a recent white paper we published in partnership with Exel Computer Systems, we shall take a look at consideration for ensuring the platform you select is one you can have faith in.   As we have seen in our series of …...

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Feature, FSM Technology, Trending

State of the Field Service Sector

State of the Field Service Sector During the Field Service Expo, which took place in Birmingham on 27th and 28th of October, BigChange held a presentation discussing the findings of a major research project that the company has conducted about the state of UK’s field service sector.   Nick Gregory, Chief Marketing Officer at...

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Feature, Service Operations, Analysis

3 Tips to Secure Approval for New Service Projects

3 Tips to Secure Approval for New Service Projects In this article from Aquant, we look at three tips to secure approval for new service projects and how to make the right decision for your organisation.   Tip #1: How to Make the Right Decision For Your Organisation   Artificial intelligence is becoming an essential tool …...

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Feature, Service Operations

Customer Service 2.0

Customer Service 2.0 In this feature taken from a white paper published by BigChange, we explain why businesses are increasingly looking at customer experiences as a new source of competitive advantage.   The field service sector is incredibly competitive. Fewer than half of field service firms are currently profitable. A quarter of...

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Feature, FSM Technology, Trending

Defeated by Data? How Streamlining Your Fleet Management Can Save You Much More Than Time

In this article for Field Service News, Sami Eric, UK Country Manager at Vimcar, discusses the benefits of digitalisation in fleet management. With businesses looking to increase their fleets in the wake the Coronavirus pandemic, the pressure is on to efficiently and successfully keep track of any new vehicles added to growing fleets....

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