Month: December 2021

FSM Technology, Trending, News

ServiceMax Launches Spark 360 To Accelerate Implementation of Key Asset-Centric Functionality and Drive Continued Customer Success

ServiceMax, Inc., a leader in asset-centric field service management, announces the launch of Spark 360, a fixed-scope, low-risk professional services implementation package that drives a prescriptive approach and condensed timeline for ServiceMax Asset 360 deployments. Utilizing Asset 360’s best practices and core business...

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Leadership, News, Service Operations, Trending, Service Strategy

UK SMEs Forge Ahead with Cautious Optimism as Post-Pandemic Business Confidence Grows

Despite lingering anxieties about the pandemic and a variety of economic and commercial issues, the majority of SMEs believe it is now imperative to begin building back from the crisis. They are ready to step up their business investment, with ambitious plans for recruitment, renewal of equipment and machinery, and both domestic and...

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Digital Transformation, Feature, Service Strategy, Analysis

Plotting a Path from Legacy Systems to 3.0

Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published in partnership with OverIT, we analyse the key aspects of migrating from a legacy system to a new FSM solution.   There are two key aspects of migrating from a legacy system to a new solution. The …...

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Think Tank Session, Editor's Pick

Digitalization & Disruption

Digitalization & Disruption Our industry was on a path towards digital transformation long before the pandemic hit.However, it is undeniable that such projects have been accelerated across the entire industry due to COVID-19 and the following restrictions. In a period of such rapid evolution as companies across all sectors embrace...

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News, Service Operations

Festive Food Ferried by Fleets: Food Retailers Rise to The Challenge of Deliveries in Run Up to Christmas

UK small and medium sized food businesses are feeling the pressure for customer deliveries in the lead up to Christmas, according to new research released by Vimcar.  Over half of those surveyed have experienced an increased demand for food deliveries in the lead up to Christmas compared with the last two...

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FSM Technology, News

IFS Promises Simplicity, Affordability, and Speed to value with Enterprise-wide Workflow Management with Latest IFS Assyst Release

IFS, the global cloud enterprise software company, has announced the launch of  IFS assyst 11.4. This latest update is set to deliver the ability for companies to adopt and deploy workflow technology more broadly within their business. A single pricing model, as well as a simplified deployment model, will ensure business value is...

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Feature, Leadership, Analysis

A personal note of thanks to a true friend to the industry

A personal note of thanks to a true friend to the industry It was my honour to host the inaugural European Field Service Awards recently. This was an event that was hosted, to a degree, because we knew we had to bring the industry together again in person – to trade stories from the last …...

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Feature, Leadership, Analysis

Is It Better to Light a Candle Than to Curse the Darkness?

Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your competitors to fully understand if your strategy and plans are working. I have to say for almost 18 months now I have been an avid watcher of the news with particular interest in seeing the daily coronavirus...

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Think Tank Sessions, Analysis

Adapting to Changing Regulations

Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at some point across the pandemic. However, nowhere has seen such stringent lockdown measures put in place as Australia, particularly Melbourne on the Eastern coast, which has endured the most prolonged...

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FSM Technology, News

DURABOOK Rugged and Mil-STD Laptops and Tablets Now Available From APC

Durabook is delighted to announce a new distribution agreement with APC Technology Group. The distribution partnership complements APC’s existing line up of ruggedised and Mil-STD computing solutions, which include displays, laptops, tablets, networking solutions and embedded boards. In addition to front-end systems, APC also supply...

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