Convincing a new generation that University may not be the right path
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss whether the prevalence of university education has resulted in a field service workforce crisis
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success
ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category
The role that development and trust can play in workforce retention
Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role
Durabook Upgrades R11L Rugged Tablet With Intel’s 12th Gen CPU
The newly upgraded R11L 11” fully rugged tablet now comes equipped with the latest 12th Gen Intel® Pentium Gold processor, combining computing performance with ultra-affordable, feature-rich functionality for the modern professional
Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living
Yet 76% are actively automating customer experience as crisis ramps UK.
Field Service Symposium: Attendee Notes – Executive Summary
Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News, that took place in Birmingham earlier this month.
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
New sponsorship underway for IFS Cloud Cable Car
Technology Company IFS begins sponsorship of London’s only cable car with a new eye-catching design featured on all the cabins and terminals.
Is servitization still relevant? What kind of relationship do my customers now expect from me?
In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world
