Thilo – Executive Briefing: Defining Customer Success in Field Service
While satisfaction is an evaluation about all touch points along the customer journey, customer success is a capability where you help your...
Knowledge transfer is all about the culture of a business
Knowledge transfer is all about the culture of a business https://vimeo.com/840233807?share=copy Having worked together on an exclusive new...
Integrating Customer Experience and Employee Experience
Integrating Customer Experience and Employee Experience Throughout this series of articles, we have consistently emphasized the importance...
By aiming to develop a servitized offering, do we also establish tools for more efficient break-fix offerings?
By aiming to develop a servitized offering do we also establish tools for more efficient break-fix offerings? Servitization has been a...
Emphasizing Value Conversations and Defining ROI
Emphasizing Value Conversations and Defining ROI In the penultimate feature in this series, we look at the critical but often...
Identifying the value in asset data optimisation
identifying the value in asset data optimisation https://vimeo.com/840232120 Having worked together on an exclusive new Field Service News...
Concept Academy – a new approach to field service recruitment
Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.
Selecting the Field Service Solution Providers That Fit With Your Organisation
When budgets are being cut both internally and amongst our customers investing in new systems and solutions is often something that many business will put on hold. However, for field service organisations investing now could be the key to survival…
Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach
Mastering the Science of Customer Engagement: Cultivating Brand Advocates and Expanding Reach In today’s hypercompetitive business...
The importance of culture in establishing knowledge habits across the business
The importance of culture in establishing knowledge habits across the business https://vimeo.com/840238636 Having worked together on an...
