Demystifying Diversity, Inclusion and Belonging
Demystifying Diversity, Inclusion, and Belonging There is still a lot of confusion for many managers as to what these terms mean, how they...
Resolving Conflict With Coworkers
Resolving Conflict With Coworkers Getting along with coworkers can be tricky—but not impossible… Course Description: This course...
Managing Your Customer Service, Support & Success Touch Points
Managing Your Customer Service, Support & Success Touch Points Customer service is the backbone of modern field service excellence. In...
Another Twist in the Tale: What PTC’s acquisition of ServiceMax means for the field service sector
Kris Oldland, Editor-In-Chief, Field Service News reflects on his discussion with ServiceMax CEO Neil Barua on their acquisition by PTC
Initial conclusions from the quantitative study into fleet and field service management
In the final feature from a recent FSN Research paper, published in partnership with GPS Insight, we make the initial conclusion of the first phase of the study.
What is the structural relationship between field service and fleet management?
In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the relationship between fleet and field service
Planning notes: How Servitization & The Circular Economy Sit Together And What This Means for Field Service
Introduction Definition of the circular economy and servitization: In this section, we shall provide a brief explanation of what the...
What are the barriers for designing for serviceability?
We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren’t all organisations using connectivity in their new product development?
Understanding the maturity level of service operations
In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the maturity of service offerings
ThinkTank Debrief: The Extra Value Of In-Person Field Service
ServiceMax’s Mark Wilding Reflects On Conversations At The Field Service Symposium That Outlines The Intrinsic Value That Of In-Person Interactions
