Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
Does data flow between field service and fleet?
In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field
Is a lack of diversity adding to the field service workforce shortage?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss the return on investment field service companies can see by reducing the time from hiring to field
The benefit to service revenue of reducing the time from hired to the field
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss the return on investment field service companies can see by reducing the time from hiring to field
Field Service as a sector needs to be sold to the next generation
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss how we need to sell field service to a new generation
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
Interview: Overcoming the workforce shortage that is impacting the field service sector
Kris Oldland, Editor-in-Chief, Field Service News talks to David Hall, Whirlpool & Dan Sholl, Concept Resourcing about solving a field service workforce crisis
Understanding technological maturity in fleet management
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
Why Your Customers May Need Unique Field Service Delivery Models
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
