Key Benchmarks for Expert Field Service Management ft. Sidney Lara, Aquant
Kris Oldland, Editor-in-Chief, Field Service News, and Sidney Lara, Service Principal at Aquant, discuss the key findings of Aquant’s Benchmark Report 2023
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
How critical is it our industry embraces leading edge technology?
Jeremy Squire outlines why it is critical that our industry continues to embrace leading edge technology as we look towards continuing disruption and challenge.
Defining what effective use of data means
We discuss whether it is possible to define what effective use of data means
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency
How FLS VISITOUR delivers multiple benefits for users
Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint
How can we improve our approach to overcoming bias in STEM
How can we improve our approach to overcoming bias in STEM? When we consider that, as an industry, we are facing a global workforce...
Welcome to FSN Free
Congratulations you now have access to FSN FREE which provides you with a monthly selection of industry-leading content completely free. If...
Interview: Understanding Why Your Digital Transformation Project Is Failing, Ft. Kevin Brown, HSO
Almost 2/3 Of Digital Transformation Projects Fail. Get A Free 45 Minutes Video For Key Insight & Tips From Digital Transformation Specialist Kevin Brown, HSO
