Author: Kris Oldland

FSM Technology

How will digital transformation change our technology requirements?

How will digital transformation change our technology requirements? How will digital transformation change our technology requirements?...

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FSM Technology, News

Durabook Expands Rugged Tablet Portfolio with ATEX-Certified Models for Explosive Environments

New R8-EX and U11I-EX Windows 11 tablets enable businesses to meet stringent safety requirements for use in hazardous applications such as petrochemical and pharmaceutical

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication

Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...

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Feature, Service Leadership, Service Operations

The importance of connecting with our field service techs

The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...

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Digital Transformation, Feature, Service Strategy

The common threads that have been successful in remote service have followed

The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...

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FSM Technology

Defending the additional costs of rugged devices

Defending the additional costs of rugged devices Defending the additional costs of rugged devices Kris Oldland, Editor-in-Chief of Field...

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Feature, Service Leadership, Service Operations

Why are so many companies still waiting to take their first steps into digital transformation?

Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg Power of 50...

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #5 Not being data-driven

Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron Zielinski,...

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Feature, FSM Technology

Hands-On Review: Durabook S15 Rugged Laptop

Kris Oldland, Editor-in-Chief, gives his honest thoughts on the Durabook S15 rugged laptop in this hands-on review….

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Feature, Service Leadership, Service Operations

The role of technology partners in change management

The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen, Kris Oldland,...

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