Author: Kris Oldland

Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #7 Not Going There!

Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr....

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FSM Technology

Is the role of rugged computing evolving?

Is the role of rugged computing evolving? Is the role of rugged computing evolving? Kris Oldland, Editor-in-Chief of Field Service News,...

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Feature, Service Leadership, Service Operations

Is hunger to excel a common trait in veterans?

Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...

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FSM Technology

What type of customization options can we expect from rugged manufacturers?

What type of customization options can we expect from rugged manufacturers? What type of customization options can we expect from rugged...

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Digital Transformation, Feature, Service Strategy

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...

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Feature, Service Leadership, Service Operations

Do we need to do more to attract veterans into field service?

Do we need to do more to attract veterans into field service? As we continue to face an aging workforce crisis within the global field...

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FSM Technology

How will digital transformation change our technology requirements?

How will digital transformation change our technology requirements? How will digital transformation change our technology requirements?...

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FSM Technology, News

Durabook Expands Rugged Tablet Portfolio with ATEX-Certified Models for Explosive Environments

New R8-EX and U11I-EX Windows 11 tablets enable businesses to meet stringent safety requirements for use in hazardous applications such as petrochemical and pharmaceutical

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication

Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...

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Feature, Service Leadership, Service Operations

The importance of connecting with our field service techs

The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...

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